Page 18 – Support

Forum Replies Created

6 years, 9 months ago Box Team
Keymaster

Hello Mehrah,

I will add a new admin account for your email now.
Regarding 2&3 => That is possible with the theme.

Thanks

in reply to: Admin panel demo

6 years, 9 months ago Box Team
Keymaster

Hi Jeff,

I have checked in our demo site and it works properly. It might be caused by your paypal account setting.

Please follow this step – it might help you solve this.

Log into your PayPal.com => Profile => Selling Tool => Website Payment Preferences =>
and enable (on) these options:
1) Payment Data Transfer (optional)
2) PayPal Account Optional
3) Express Checkout Settings

Thank you

in reply to: Credits remains Zero (0) after buying credits

6 years, 9 months ago Box Team
Keymaster

Hi Jeff,

Our developer has just fixed this in your website. Please check and confirm with us the result.

Thank you for your feedback.

in reply to: Credits From a Resolved disputed project is not processed

6 years, 10 months ago Box Team
Keymaster

Hi Andrea,

We have to modify coding to achieve this so we have replied you to email with the extra fee. If you have additional questions, feel free to reply this topic or reply email.

Thank you

in reply to: Pre-sale question – Set different credits value for projects

6 years, 10 months ago Box Team
Keymaster

Hi Caraujo,

The theme support that option and admin can easy config to accomplish this.

Regarding the “will you purchase credits if users so desire?”
Reply: Currently, the theme only allow buy via package so can not free adjust the credit number. We will consider and improve this flow soon.

Thank you for the patience.

Regards,

in reply to: Gateway Payment
6 years, 10 months ago Box Team
Keymaster
Hi Jeff,

I have checked and this is screenshot from my test:
https://i.imgur.com/RG8s7t3.png
click into the link and it works.
- This reply was modified 6 years, 10 months ago by Box Team.
in reply to: No link in the email to see the new bid in a job
6 years, 10 months ago Box Team
Keymaster

Hi Jeff,

I have checked and it works properly in our demo site. Please help me double check by disable all your plugins and child-theme. If that problem still show – please email your admin account to contact@boxthemes.net

Our developer will check and help you correct it.

Thanks

in reply to: "Send Message" does not work

6 years, 10 months ago Box Team
Keymaster

Hello,

We will help you implement new payment gateway with 60$ within 7 days.

Thank you so much and feel free to ask if you have any questions.

Sincerely,

in reply to: Gateway Payment

6 years, 10 months ago Box Team
Keymaster

Hello,

I have added a new admin account with your email. You can check and log into demo by using your admin account.

Thanks

in reply to: Admin access

6 years, 10 months ago Box Team
Keymaster

Hi Mische,

Thank you for your sharing. We have not used that plugin so can not give you any suggestion here. If you need a help with the theme. Please clarify it then we will check and reply you soon.

Regards,

in reply to: Additional Profile Fields for Freelancer & how to get those details.

6 years, 10 months ago Box Team
Keymaster

Hi Jeff,

Thank you for your feedback. Our developer checked and confirmed it will be fixed in the next update.

in reply to: Second Level Menu Not working in mobile

6 years, 10 months ago Box Team
Keymaster

Hi Jeff,

Thank you for all your feedback. Our developer will check and fix it.

Thanks

in reply to: Message shows wrong person in the "to" field

6 years, 10 months ago Box Team
Keymaster

Hi Jeff,

Thank you for your feedback. I have noted to our developer your feedback. Our dev will check and solve (if have) this issue soon.

Best,

in reply to: Two message thread created for same freelancers/employer

6 years, 10 months ago Box Team
Keymaster

Hi Fabiano

Thank you for interesting in our WPFreelance theme. We have emailed you the admin account. Please check your email.

Many thanks,

in reply to: Demo view

6 years, 11 months ago Box Team
Keymaster

Thank you for the confirmation.

in reply to: UI / CSS Change

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