September 21, 2017

Terms of Service

By using our products, you accept and agree to be bound by the following terms and conditions. These terms apply to the entire website and any email or another type of communication between you and Box Themes. Please review this entire Terms of Service before you decide whether to accept it and continue with the payment process.
Delivery
After your payment has been successfully received, your Box Themes membership information will be emailed to the email address you provided within 24 hours. If you do not receive an email after this time period, please contact at [email protected] Upon logging in with the provided credentials, Box Themes members will access your member area to download our product you purchased and receive support.

After membership has expired, download access is removed, and support access is limited until you renew your license.
License
All WordPress themes produced by Box Themes are released under the GPL version 2.0 license (http://www.gnu.org/licenses/gpl-2.0.html GNU/GPLv2). Being a customer of Box Themes, you are provided a customer account which you can get the key license for updating the product and request to be supported when needed.
The license can be used for multiple domains, please make sure each user is authorized.

The license is valid in 12 months since the date of purchase. After these 12 months, you can still use our theme for your site without any problems. However, your site cannot be updated to the latest version or received our support because the license is expired.

If you want to keep receiving updates & support, you must renew your license with 50% off of the original price.
Updates
All themes from Box Themes are conducted to work with the latest version of WordPress. Whenever WordPress release the new version, we will test our theme and fix it to be compatible with the latest version of WordPress. In this case, please follow our blog to keep up to date with our news and announcements.
Ownership
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are the property of Box Themes. Our pro
ducts are provided ‘as is” without warranty of any kind, either expressed or implied. We will not be liable for any damages, or other losses arising out of the use of or inability to use our products in any event.
Support Policy
Our support is from 9 AM to 6 PM (GMT+7) on Monday to Friday.

With each product you purchase, you will receive 12 months of free support & updates. After that active period, the membership is expired, so the support service is no longer available until you renew your license for another year with 50% off of the original product price.

We provide all product documentation and tutorial in the Knowledge Base (link). Thus, we recommend you to visit this place in advance to find the solution before requesting the support service.

The main channel where we provide you the support service is…

We provide you the support for bug fixes and minor customizations. However, we do not offer support through any means for installation, major customization, or administration for WordPress itself.

Besides, we reserve the right to reject support requests for problems occurring after theme files have been modified or third party plugins have been installed.
Payments and Refunds
Payment – PayPal payment gateway is required for purchasing our products, including themes, packages, or additional services.

Refunds – If you are not completely satisfied, you can request a refund after the purchase is made within 14 days since we offer you the 14-day money back guarantee. However, we recommend you to visit our demo before purchasing to avoid wasting time.
Cancellation and Termination
In the event of cancellation or termination your account will be immediately disabled, and you cannot access your member area to download files or receive the support service. We reserves the right to terminate any customer account without notice. No refunds will be provided to customers whose accounts are terminated.